Returns & Exchanges
At Floor Fix Pro, we want you to be completely satisfied with your purchase. If our flooring solutions do not meet your expectations, you may return unused items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our support team with your order number and details regarding the items you wish to return to receive a Return Merchandise Authorization (RMA).
Pack Securely
Place the items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing